Eligible residents can apply for Disaster Supplement Nutrition Assistance Program (D-SNAP) from now through October 24.

Raleigh, NC – On Oct 21st, Governor Roy Cooper traveled to Buncombe County with FEMA Administrator Deanne Criswell and visited a Community Care Station to speak with volunteers and give an update on relief efforts in Western North Carolina. The Community Care Station offers food and water distribution, basic hygiene services and medical care to the community.

“On Oct 21st, I visited a Community Care Station in Asheville where I saw the massive effort by local, state and federal responders and volunteers to bring relief to Western North Carolina,” said Governor Cooper. “I urge everyone to confirm reports and information from trusted news sources and officials and be wary of bad actors on social media and the internet.”

Those impacted by Hurricane Helene can apply for assistance for buying food through the Disaster Supplemental Nutrition Assistance Program (D-SNAP) which was approved by the U.S. Department of Agriculture on October 18. NCDHHS estimates more than 150,000 people will apply for up to $120 million in D-SNAP benefits. Eligible households may apply for D-SNAP through Thursday, October 24 by phone or in person. More information including a list of application sites by county is available at ncdhhs.gov/dsnap.

North Carolina National Guard and Military Response

Over 3,150 Soldiers and Airmen are working in Western North Carolina. Joint Task Force- North Carolina, the task force led by the North Carolina National Guard is made up of Soldiers and Airmen from 12 different states, two different XVIII Airborne Corps units from Ft. Liberty, a unit from Ft. Campbell’s 101st Airborne Division, and numerous civilian entities are working side-by-side to get the much-needed help to people in Western North Carolina.

The U.S. Army Corps of Engineers is helping to assess water and wastewater plants and dams. Residents can track the status of the public water supply in their area through this website.

FEMA Assistance

Approximately $129 million in FEMA Individual Assistance funds have been paid so far to Western North Carolina disaster survivors and approximately 207,000 people have registered for Individual Assistance. Over 6,200 people have been helped through FEMA’s Transitional Sheltering Assistance. More than 5,100 registrations for Small Business Administration Loans have been filed.

Approximately 1,500 FEMA staff are in the state to help with the Western North Carolina relief effort. In addition to search and rescue and providing commodities, they are meeting with disaster survivors in shelters and neighborhoods to provide rapid access to relief resources. They can be identified by their FEMA logo apparel and federal government identification.

North Carolinians can apply for Individual Assistance by calling 1-800-621-3362 from 7am to 11pm daily or by visiting www.disasterassistance.gov, or by downloading the FEMA app. FEMA may be able to help with serious needs, displacement, temporary lodging, basic home repair costs, personal property loss or other disaster-caused needs.

Help from Other States

More than 1,600 responders from 39 state and local agencies have performed 146 missions supporting the response and recovery efforts through the Emergency Management Assistance Compact (EMAC). This includes public health nurses, emergency management teams supporting local governments, veterinarians, teams with search dogs and more.

Beware of Misinformation

North Carolina Emergency Management and local officials are cautioning the public about false Helene reports and misinformation being shared on social media. NCEM has launched a fact versus rumor response webpage to provide factual information in the wake of this storm. FEMA also has a rumor response webpage.

Efforts continue to provide food, water and basic necessities to residents in affected communities, using both ground resources and air drops from the NC National Guard. Food, water and commodity points of distribution are open throughout Western North Carolina. For information on these sites in your community, visit your local emergency management and local government social media and websites or visit ncdps.gov/Helene.

Storm Damage Cleanup

If your home has damages and you need assistance with clean up, please call Crisis Cleanup for access to volunteer organizations that can assist you at 844-965-1386.

Power Outages

Across Western North Carolina, approximately 5,000 customers remain without power, down from a peak of more than 1 million. Overall power outage numbers will fluctuate up and down as power crews temporarily take circuits or substations offline to make repairs and restore additional customers.

Road Closures

Some roads are closed because they are too damaged and dangerous to travel. Other roads still need to be reserved for essential traffic like utility vehicles, construction equipment and supply trucks. However, some parts of the area are open and ready to welcome visitors which is critical for the revival of Western North Carolina’s economy. If you are considering a visit to the area, consult DriveNC.gov for open roads and reach out to the community and businesses you want to visit to see if they are welcoming visitors back yet.

NCDOT currently has approximately 2,000 employees and 900 pieces of equipment working on over 7,200 damaged road sites.

Fatalities

Ninety-five storm-related deaths have been confirmed in North Carolina by the Office of Chief Medical Examiner. This number is expected to rise over the coming days. The North Carolina Office of the Chief Medical Examiner will continue to confirm numbers twice daily. If you have an emergency or believe that someone is in danger, please call 911.

Volunteers and Donations

If you would like to donate to the North Carolina Disaster Relief Fund, visit nc.gov/donate. Donations will help to support local nonprofits working on the ground.

For information on volunteer opportunities, please visit nc.gov/volunteernc.

Additional Assistance

There is no right or wrong way to feel in response to the trauma of a hurricane. If you have been impacted by the storm and need someone to talk to, call or text the Disaster Distress Helpline at 1-800-985-5990. Help is also available to anyone, anytime in English or Spanish through a call, text or chat to 988. Learn more at 988Lifeline.org.

If you are seeking a representative from the North Carolina Joint Information Center, please email [email protected] or call 919-825-2599.

For general information, access to resources, or answers to frequently asked questions, please visit ncdps.gov/helene.

If you are seeking information on resources for recovery help for a resident impacted from the storm, please email [email protected].