The Massachusetts Association of Insurance Agents (MAIA), is proud to announce that the Leslie S. Ray Insurance Agency, Inc. of Beverly, MA has renewed their Five Star Agency Designation, marking twenty years as a member of this elite group of Massachusetts agencies. They first earned the Five Star Designation in 2003 and continue to demonstrate excellence in the five imperatives associated with the designation: Customer Focus, Management/ Leadership, Human Resources, Product & Process, and Future Success Initiatives. It is a very select group that has attained this designation; only 23 out of more than 1,500 agencies in Massachusetts hold it.

“Leslie S. Ray Insurance Agency, has a long, multi-generational legacy in the town of Beverly. The Agency began in 1954 with a mission to exceed their customers’ expectations and act with the highest degree of integrity and ethics. Today, they successfully continue their long-standing commitments to helping their local community and bring peace of mind to their customers. Most notable, is the fact that the Agency was recently recognized by the State of Massachusetts for their level of customer care and contributions in the community. The Agency leadership and team members believe in the value of strong, supportive relationships within the office and with their customers. The Agency also provides its employees with a pleasant work environment, with many of the staff noting great working relationships and continual support from the Agency leadership. A highly effective and experienced staff is now in place to continue the agency’s success long into the future” said Heather Kramer, COO and Vice President of MAIA. “These items, coupled with many of the strengths that were seen in the past, confirm that the Leslie S. Ray Insurance Agency, Inc. has maintained their Five Star Agency Designation.”

“We are so proud to be able to renew our Five Star Agency Designation for the 20^th year. It is truly a team effort to consistently maintain our high level of service, and our team is remarkable. We genuinely feel as though our co-workers are our family. We work hard, we remain focused on our customers, help each other during the work day, and we celebrate together, even on nights and weekends,” said President and CEO, David Ray. “We have a unique team, made up of experienced professionals who provide outstanding service, but we do not take that for granted. The Five Star Designation program is one of the ways we seek out our opportunities for improvement.”

MAIA awards the Five Star Agency Designation to independent agencies that go through a vigorous review based on key criteria that affect an insurance agency and how it operates. Upon earning a qualifying score, an agency becomes a Five Star Agency Designee and must go through an intensive review process every three years to prove that they continue to provide superior service, knowledge and value.