Heartland Hospice is a for-profit agency that provides care to patients wherever they call home. In the house they've lived in for years, a skilled nursing center, an assisted living facility, or independent living facility. 

Every patient is different. With different challenges, different needs, different family and friends. So the care we give each patient is different. 

Our caregivers work with patients to create individualized care plans and set personal goals. They encourage patients to make the right decisions on their own behalf and help fill their lives with meaningful experiences. Pain and symptoms are managed so patients can be as comfortable as possible. Our Social Workers and Spiritual Care Coordinators help patients and families share thoughts, hopes, concerns, and dreams.

We take our roles in our patients' lives very seriously. Their dignity must be preserved, and respect always shown to them. 

Everyone experiences a life-long health care journey. We support our patients and their families wherever they are on that journey, and promise to uphold their wishes, goals and values. We call that the Heartland Experience, and we encourage you to read more about our Heartland Promises.

Heartland volunteers offer support, companionship and practical, compassionate help. Some interact directly with patients and families. Others prefer to work behind the scenes in the office setting. As a volunteer, you help determine which tasks you're best suited to perform. The tasks of volunteers include:

• Helping with office support tasks at the agency
• Running errands for patients and families
• Staying with patients so family members can get a much-needed rest
• Reading, or providing a comforting touch
• Playing or singing soothing music to patients
• Keeping vigil with patients in their final hours

These and other tasks are why hospice volunteers are such an essential part of the Heartland experience.