The Novi Fire Department provides firefighting services as well as Basic Life Support, Fire Prevention & Education Services, and Fire Code and Commercial Inspection Services. The department has oversight and operational responsibility for coordinating and administering a private Advanced Life Support contract with Superior Air-Ground Ambulance. The men and women of the Novi Fire Department work in concert with other public and private public safety and emergency medical service providers to ensure a safe and efficient service delivery model.

The Fire Department has been established to protect the lives and property of the people of Novi from fire and other threatening circumstances. To meet this commitment, the accurate and timely response and effective management of fire control situations, rescue, medical and environmental emergencies represent the most immediate priority of the Fire Department.