The Office of the State Long-Term Care Ombudsman is to protect the health, safety, welfare, and rights of individuals residing in long-term care by investigating complaints, seeking resolutions to problems, and providing advocacy with the goal of enhancing quality of life and care.

The Long-Term Care Ombudsmen are there to help answer questions about assisted living and elder group programs, nursing and residential care facilities, as well as the wide variety of issues that arise.  They are here to support the choices of residents and tenants and act as an advocate.

In addition, our volunteer program--the Volunteer Ombudsman Program--recruits, trains, and manages local Volunteer Ombudsmen across the state who visit residents several hours each month, helping to carry out our mission.  For more information about volunteering, see: www.iowaaging.gov/vop.