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City of Saint Cloud News : NR 22-07 SCPD Communication Center ACE Award

Government and Politics

December 19, 2022

From: City of Saint Cloud

St. Cloud, FL (December 13, 2022) — St. Cloud Police Department has been recognized by  The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of  Excellence (ACE) for emergency Police, Fire, and Medical dispatching. St. Cloud Police  Department is the 12th ACE in the world. This is the 4th Medical accreditation and the 3rd Fire and Police accreditations for the department.

IAED is the standard-setting organization for emergency dispatch services worldwide.  Accreditation (and subsequent re-accreditation) from the IAED is the highest distinction  given to emergency communication centers, certifying that the center is performing at or  above the established standards for the industry. Centers who earn ACE status are the  embodiment of dispatch done right, and have demonstrated strong local oversight,  rigorous quality processes, and a commitment to data-driven continuous improvement.

IAED will present St. Cloud Police Department with an Accreditation plaque that  commemorates their achievement. IAED Accreditation is the culmination of a lengthy,  arduous process that includes the completion of the 20 Points of Accreditation, a detailed  evaluation of performance by industry experts, and a final review and ruling by IAED.

Over 3,500 emergency communication centers worldwide use the medical, fire, police,  and emergency nurse triage protocols developed and maintained by the IAED. The  protocol-based system—known as the Priority Dispatch SystemTM—is recognized as the  standard of care and practice for emergency dispatch and is used in 46 countries.